Terms and conditions

Purpose and acceptance

Entering into an engagement implies full and unreserved acceptance of these provisions, which prevail over any other terms, unless otherwise agreed expressly and in writing. No service may be commenced without explicit agreement and receipt of the necessary documents.

Conduct of the assignment

The assignment begins upon full receipt of the required materials and payment of a deposit set in the quotation. It continues until the procedures defined with the client have been carried out, and ends with the delivery of a report on the actions taken. This document summarises the entities contacted, the operations carried out and the documents obtained or forwarded in the course of the mandate. The documents originally provided are returned to the client at the end of the assignment.

Costs and invoicing

Administrative, postal and travel costs, or other expenses directly related to the performance of the mandate, are invoiced in addition, on the basis of their actual amount. A detailed invoice is issued to the client, and the balance due is payable within ten days of receipt. Any late payment may incur default interest at an annual rate of 5%, as well as reminder fees.

Mutual obligations

Ailes&Vous undertakes to carry out its assignments with professionalism, rigour and confidentiality. The client, for their part, undertakes to provide all information useful for the proper performance of the mandate. Any inaccuracy or delay in providing information is the client’s responsibility and may affect the quality or the timeframe of the assignment.

It should be noted that the services offered are not intended to provide legal or tax advice, nor to draft documents having legal effect. Where appropriate, an introduction to a qualified professional may be offered.

Termination

The mandate may be terminated at any time by either party. If termination is initiated by the client and no fault is attributable to Ailes&Vous, the services already performed as well as the deposit paid remain due. If termination is initiated by Ailes&Vous, only the hours actually worked will be invoiced and the balance of the deposit, if any, will be refunded.

Liability and complaints

Any complaint must be made in writing, together with the relevant supporting documents. No compensation may be claimed in excess of the amount actually paid for the services concerned. No liability can be incurred in the event of force majeure, that is, any situation that is unforeseeable, insurmountable and beyond the control of Ailes&Vous.

Data protection

Personal data entrusted to us in the course of the assignment is handled with discretion and in compliance with the Swiss Federal Act on Data Protection (FADP). It is used only for the duration and purpose of the mandate, and may be accessed, corrected or deleted at the client’s request. See our privacy policy.

Applicable law

These terms and conditions are governed by Swiss law. The place of jurisdiction is Geneva.

Contact

For any questions regarding these terms and conditions, please contact us at contact@ailesetvous.ch.

Language

This page is a translation provided for convenience. In the event of any discrepancy, the French version prevails.