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RELAY service

After a death, we take over your formalities, one by one.

So that you do not have to carry everything, or understand everything, on your own.

Talk about my situation See the 53 formalities

The letters keep arriving. Organisations need to be informed. Documents need to be found. It becomes hard to know where to start.

Legal deadlines, meanwhile, start running from the very first hours. Informing institutions, contacting banks, notifying the property management agency about the lease, liaising with the notary and the Justice of the Peace: all this takes time and energy that no one has while grieving.

Ailes&Vous clarifies the situation and takes over the formalities agreed together.

The scope of our work

We are a discreet relay who takes care of the paperwork, so that you can go through this period without any extra burden. We work in coordination with the professionals already involved (notary, accountant, funeral directors, medical facilities) without taking their place.

Any bank or personal access you entrust to us is always governed by a written mandate or a limited power of attorney.

Comprehensive administrative support

53 formalities identified after a death, across 9 areas.

Immediate steps

  1. Coordination with the funeral directors
  2. Follow-up of the order for several copies of the death certificate Usually handled by the funeral directors, with direct handling on our part if needed (for example, a delay caused by foreign documents).
  3. Search for a funeral plan and any wishes expressed
  4. Coordination of the parties involved and monitoring of deadlines
  5. Rehoming of pets

Social insurance and pensions

  1. AVS/AI (old-age, survivors’ and disability insurance): notification of the death
  2. Application for a survivor’s pension Widow’s, widower’s or orphan’s pension, depending on the family situation, from the AVS/AI.
  3. Repayment of pensions paid after the date of death Claimed back automatically if not reported.
  4. Pension fund: notification and survivors’ benefits LPP/BVG, 2nd pillar.
  5. Pillar 3a and 3b institutions
  6. Employer: notification, final salary and work certificate

Banks and insurance

  1. Formal notification of the death to the banks
  2. Suspension of direct debits and standing orders
  3. Closure or transfer of accounts
  4. Inventory of known accounts, safe deposit boxes and assets
  5. Outstanding loans and mortgage commitments
  6. Health insurance: cancellation and final statement
  7. Household contents and personal liability insurance
  8. Life insurance: notification and claim for benefits
  9. Vehicle insurance: cancellation and statement

Notary, Justice of the Peace and estate

  1. Gathering the necessary documents and information, then passing them on to the notary to obtain the certificate of inheritance
  2. Administrative follow-up with the Justice of the Peace
  3. Search of the Swiss Register of Wills
  4. Reminders and monitoring of the deadlines to accept or disclaim the estate Generally three months, one month for acceptance subject to public inventory.
  5. Help listing the assets for the inventory In liaison with the notary.
  6. Coordinating the exchange of information between heirs

International

  1. Assets and property abroad Coordination with a local notary or lawyer, based on the information provided by the heirs.
  2. Follow-up of the file with the notary handling double taxation matters Supplemented as needed.
  3. Coordination with heirs living outside Switzerland

Contracts, subscriptions and mail

  1. Energy suppliers SIG and cantonal equivalents.
  2. Telecommunications: telephone, internet
  3. Newspaper and media subscriptions
  4. Radio and television licence fee SERAFE.
  5. Public transport passes
  6. Mail redirection and follow-up with Swiss Post
  7. Sorting administrative papers and identifying creditors
  8. Online accounts and personal data
  9. Cancelling sports memberships, clubs and associations
  10. Cancelling loyalty cards and commercial programmes

Housing

  1. Notifying the property management agency or the landlord of the death
  2. Termination of the lease and management of the statutory notice period
  3. Return of the rent deposit
  4. Preparing the check-out inspection and handing over the keys
  5. Coordinating a house clearance with trusted partners In Switzerland or abroad.
  6. Organising certain matters relating to personal belongings
  7. Notifying the cantonal population office and the municipality of the departure

Vehicle

  1. Return of the licence plates
  2. Formalities with the road traffic office
  3. Cancellation of car and motorcycle insurance
  4. Transfer or sale of the vehicle

Estate taxation

  1. Notification to the cantonal tax authority
  2. Coordination with your accountant for the estate tax return and the deceased person’s tax return
  3. Follow-up of outstanding tax instalments and refunds

What it changes for you

You can catch your breath.
While you go through a difficult time, we take care of the formalities that pile up: AVS, banks, property management agency, taxes, vehicle and licence plates, insurance. You save time and energy, and gain peace of mind.
You no longer face the home alone.
Sorting, clearing, organising and coordinating: we help you put the home in order, at your own pace. You do not have to carry this often emotionally and physically demanding step alone.
You have someone on the spot, even if you are far away.
Do you live in neighbouring France, abroad, or find it difficult to travel to Geneva? We handle the formalities on the spot on your behalf, and keep you informed remotely.
Nothing slips through the cracks.
Every deadline, every stage of the file: we follow everything and keep you up to date. You can move forward with a lighter mind, without constantly having to think about “what still needs to be done”.
You have someone at your side, from start to finish.
A single point of contact in Geneva knows your situation, follows your file and coordinates the different stages. You know who to call, where things stand and what happens next.

Remotely or from abroad

Do you live in another canton or abroad, and need to settle a loved one’s estate in Geneva? Ailes&Vous provides local coordination: presence on the spot, receiving and handling mail, organising exchanges with local professionals and regular progress reports. One single point of contact in Switzerland.

How our support works

  1. Free initial conversation, with no obligation

    By phone, message or WhatsApp.

  2. Inventory and a clear mandate

    A targeted administrative power of attorney to act on behalf of the heirs.

  3. Handling and rigorous follow-up

    Every letter sent, every reminder made, transparent follow-up.

Fees

CHF 120.—/hour
Handling of the formalities

Allow 10 to 20 hours of follow-up, i.e. around CHF 1’200.— to 2’400.—, depending on the complexity of the situation, billed at the hourly rate of CHF 120.—.

Precise quote after a free initial conversation.

Your questions, our answers

Answers to the questions you may have before entrusting your formalities to us.

Are you available at short notice?

We reply within 24 hours and can start handling your file within 48 hours of your request.

What needs to be done in the 48 hours after a death?

The first steps concern the medical certificate of death, registration with the civil registry office and the choice of funeral directors. We can step in from this stage to coordinate the next steps and make sure nothing is overlooked in the days ahead.

How is your role different from a notary’s?

The notary handles the legal acts reserved to them: certificate of inheritance, notarial deeds, legal division of the estate. We take care of the day-to-day administration and practical matters, alongside their work. Our roles are complementary.

How much does administrative support after a death cost?

The scope of each file varies widely: administrative formalities but also, depending on the case, returning licence plates or coordinating a house clearance. A personalised quote is presented to you after the free initial conversation, before any commitment on your part.

How do you know how much time will be needed?

After the free initial conversation, we give you an estimate of the number of hours based on the complexity of your situation, before we begin.

Can I delegate only some of the formalities to you?

Absolutely. We tailor our mandate to exactly what you need.

Does the residential lease have to be terminated immediately?

The lease does not end automatically when the tenant dies: it passes to the estate, which remains liable for the rent until notice of termination is given. We send this letter as quickly as possible.

Do you offer practical, on-site help with personal belongings?

Yes. Returning licence plates, cancelling the related insurance policies, coordinating the clearance of the apartment so that the keys can be handed back to the property management agency.

I am a cross-border commuter, or my relative lived in France: can you help me?

Yes, with the practical side in Switzerland. For cross-border tax or inheritance matters, we refer you to the appropriate professional.

Didn’t find your answer? Write to us, we will reply with care within 24 h.

Going further

Have you already started the formalities? Let’s take stock together. Would you like to prepare for the future? Organise your personal file.

Let’s talk about your situation

We reply within 24 h, and can start within 48 h.

Talk about my situation

or call us directly +41 77 810 70 70
WhatsApp · contact@ailesetvous.ch

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